Terms and Conditions

KITCHEN EXPRESS (KE) TERMS AND CONDITIONS

Definitions:

“Australian Consumer Law” means Schedule 2 of the Competition and Consumer Act 2010 (Cth) and the corresponding provisions of State fair trading legislation;

“Delivery” or “delivered” means, as the case may be:

(a) the time when the Products are sent by KE to the Customer’s nominated address for delivery by whatever means; or

(b) the time when the Product is collected by the Customer;

“Intellectual Property Rights” means all intellectual property rights (whether created before, on or after the date of this Agreement and whether registered or unregistered) in respect of copyright, any patents, trademarks, logos, designs, software, domain names, business or trade name, together with marketing concepts and designs, product knowledge, training systems and materials, protection of confidential information, circuit layouts, inventions, know-how, product or business concepts, details of product development, and any other identifiable result of intellectual endeavour, whether arising under statute or otherwise or any similar industrial property right or any right to, or application for registration of, any of them;

“KE” means Kitchen Express Online Pty Ltd (ACN 612051153); and

“Website” means the website with the designated URL “ www.KitchenExpress.com.au ” and its associated services and/or functionality.

“Digital Marketplace” means online shopping portals including but not limited to eBay.com.au, Catch.com.au, Amazon.com.au and TradeMe.co.nz

1. User agreement

1.1. All contracts, agreements, arrangements and dealings between KE (and each of its subsidiaries, affiliates, associated companies, related entities, successors/parent company and assigns) and any person using the Website (“Customer” or “You”) or ordering any products (“Products”) provided and supplied by KE to a Customer are subject to the terms and conditions of trade set out herein (“Terms”).

1.2. These Terms shall be deemed to be incorporated into all agreements for the supply of Products by KE to the Customer. These Terms supersede all prior understandings, arrangements and agreements relating to such supply. In the event that there is any inconsistency between these Terms and any other communication from KE, these Terms shall prevail unless specified otherwise in writing by KE.

1.3. By visiting and/or using the Website or by ordering or purchasing any Products from any physical store, over the phone or digital marketplace, You agree to be bound by these Terms.

1.4. If You do not agree to any provisions of these Terms, You must not use the Website or make any order for Products from KE.

KE may amend these Terms at any time at its sole discretion. By continuing to use the Website or placing orders for Products, the Customer will be deemed to have accepted any revised terms published from time to time on the Website.

2. Registration

2.1. In order to access some features of the Website, You can elect to register as a customer of KE.

2.2. Any information which You provide to KE in registering as a customer will be stored in accordance with KE’s privacy policy which is published on the Website at https://kitchenexpress.com.au/pages/privacy-policy as amended from time to time at KE’s sole discretion.

2.3. You may not use another customer’s account and may not cause or allow another person to use your account.

2.4. You are solely responsible for the activity that occurs on your account, and You must keep your account password secure. If You suspect or become aware of any unauthorised use of your account or that your password is no longer secure, You agree to notify KE immediately.

2.5. KE may in its sole discretion terminate a Customer’s account or restrict a Customer’s access to the Website. If this occurs in respect of your account, You may be prevented from accessing all or parts of the Website, including your account details or other content contained in your account. KE will not be liable to You or any third party for terminating a Customer account or restricting Customer access to the Website.

3. Orders

3.1. The advertising of any Product for sale by KE is merely an invitation to treat and a Customer in ordering a Product is making an offer to KE to purchase a Product from it. The agreement to sell a Product only comes into existence upon KE’s acceptance of a Customer’s order, which occurs when KE dispatches the Product ordered to the Customer.

3.2. By placing an order to purchase a Product, You acknowledge that You:

(a) are over eighteen (18) years of age;

(b) are making an offer to KE to purchase a Product; and

3.3. An offer made by a Customer is open to acceptance by KE. Acceptance by KE of your offer to purchase a Product will occur at the time the Product the subject of the offer is dispatched. You may cancel your order only if KE has not commenced processing it.

3.4. KE reserves the right to accept or reject a Customer’s order for any reason, including;

(a) an incomplete Customer order;

(b) the information contained in any advertisement of a Product being incorrect; or

3.5. In the event that KE exercises its rights to reject a Customer’s order, it will refund any amount paid by the Customer in respect of the cancelled order.

4. Price

4.1. The price for Products, delivery and other charges shown are in Australian dollars and includes GST where applicable and unless specified otherwise.

4.2. The price for Products are subject to change without notice at KE’s sole discretion.

4.3. KE reserves the right to change the quoted Price in the event that the Customer’s order is varied.

5. Payment

5.1. At KE’s sole discretion, KE may provide the Products to the Customer on credit under these Terms and/or a Credit Application.

5.2. At KE’s sole discretion, the Customer may be required to pay a deposit on the price of the Products.

5.3. The due date for payment of the price of the Products will be:

(a) the date specified in the invoice(s) or other form(s) provided by KE to the Customer; or

(b) if no such date is specified, within the time frame prescribed by the Credit Application.

5.4. The Customer must pay all money due to KE without deduction or set off and must not withhold any payment on the grounds of alleged non-performance by KE of its obligations or for any other reason.

6. Delivery of product

6.1. Subject to these Terms, upon acceptance of an offer KE will supply to a Customer the Products specified in an order confirmation which will be delivered to the Customer and relate to an order which the Customer has placed with KE.

6.2. KE may provide an estimated time for dispatch and Delivery of the Products, however is not bound by the estimate provided. KE will not be liable for any loss or damage suffered by the Customer due to a failure by KE to meet the estimated Delivery time.

6.3. All Products will be Delivered to the Customer at the Delivery address provided by the Customer.

7. Risk and Title

7.1. KE retains ownership of the Products until payment is received in full from a Customer and the Product is dispatched to the Customer.

7.2 The Customer must inspect items delivered within 24 hours and contact KE by email if there are any transit damages, before products are assembled and packaging discarded. Otherwise, the customer shall be deemed to have accepted the Goods and will not be compensated for the Goods on the basis that they were lost, incomplete or damaged in transit.

7.3. The Customer accepts upon Delivery all risk for loss or damage to the Products whether caused by the Customer or not, and the Customer indemnifies KE against all claims, demands, suits and actions for loss or damage caused by or arising from the handling, transport, storage, display, installation, neglect or use of the Products after the Customer has taken possession of the Products. Risk in the Products will remain with the Customer at all times after Delivery.

8. Returns

8.1. We do not offer returns, refunds, exchanges or credit notes in cases where you have placed an order and you change your mind.

In some circumstances returns may be accepted at KE’s sole discretion and subject to these Terms and any other conditions stipulated on the Website from time to time. If you wish to raise a returns request, you may contact us at support@kitchenexpress.com.au

8.2. The Customer is responsible for return shipping costs.

8.3. The original shipping costs will not be refunded.

8.4. The original credit card fees (2% of order total) will not be refunded.

8.5. The customer is responsible for all restocking fees associated with returning the products

8.6. Please check the Returns Policy Page as well as brand-specific returns policies before purchasing to ensure you are familiar with returns processes. If in doubt, contact us for clarification.

8.7. All order cancellation and return requests must be sent via email to ensure accurate record keeping.

8.8. Cancellation and return requests will be confirmed in writing, replied to your email request.

8.9. Order cancellations after products have been collected by couriers will incur restocking fees and original delivery charges will not be refunded.

9. Statutory Conditions and Warranty

9.1. Consumer Notice: KE Products and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms purports to modify or exclude the conditions, warranties, guarantees and undertakings, and other legal rights, under the Australian Consumer Law and other laws which cannot be modified or excluded.

9.2. Where any law implies a warranty into this agreement which may not be lawfully excluded then to the extent allowed by law ( Warranty), any liability imposed upon KE in respect of a breach of warranty will at its option be limited to:

(a) in the case of Products:

i. the replacement of the Products or the supply of equivalent Products;

ii. the repair of the Products;

iii. the payment of the cost of replacing the Products or of acquiring equivalent Products;

iv. the payment of the cost of having the Products repaired; or;

v. refund of the price of the Products.

(b) in the case of services:

i. the resupply of services,

ii. the payment of the cost of resupply of the services; or

iii. the refund of the price paid for the services.

9.3. Warranties do not apply where the Products are acquired for rental, hire or other commercial purpose.

9.4. To the extent permitted by law, the following are not covered by Warranty unless otherwise specified in the particular warranty relevant to the Product purchased:

(a) failure or defect resulting from improper care or use;

(b) normal wear and tear;

(d) faulty or incorrect assembly of the Products by the Customer;

(e) installation of a part or accessory not compatible with the Product and not manufactured by KE; and

(f) any modification or alteration not conducted or authorised by KE.

9.5. To the extent permitted by law, KE shall not be liable for any indirect or consequential damage, losses or expenses suffered or incurred by the Customer, howsoever caused.

9.6. To issue a Warranty claim, the Customer will be required to:

(a) contact KE within 14 days of Delivery ( Notification Period), by email to warranty@kitchenexpress.com.au

(b) return the Product to KE;

(d) identify the defect in the Product; and

(e) present Product for inspection on request.

9.7. The Notification Period may be extended by KE at its sole discretion upon request by a Customer.

9.8. Except if and to the extent the law requires otherwise, replacement of Products or refund of purchase price and reimbursement of freight costs will not be made until the original Product to which the Warranty claim relates is received by KE and your Warranty claim is verified. If a Warranty claim is verified, KE will endeavour to make the refund or replacement within 28 days of the completion of such verification.

9.9. KE will not refund or replace a Product where in its sole and reasonable opinion the Product has subsequent to Delivery become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions, using it in an abnormal way or failure to take reasonable care.

9.10. KE may at its sole discretion meet the reasonable shipping expenses incurred by the Customer in making a successful Warranty claim. Customers are liable for any transportation costs if the Product is not found to be faulty.

10. Limitation of Liability

10.1. Except as expressly set out in these Terms and the Australian Consumer Law, KE makes no warranties or other representations in relation to the supply of Products to the Customer. KE’s liability in respect of these warranties, representations, undertakings and guarantees is limited to the fullest extent permitted by law.

10.2. You acknowledge and agree that:

(a) to the maximum extent permitted by law, KE will not be liable to the Customer or any other person under any circumstances for any loss or damage suffered or incurred by the Customer or for any injury or death to any person, or for any indirect, incidental or consequential damages sustained or incurred by the Customer, whether such liability arises directly or indirectly as a result of:

(i) any negligent act or omission or willful misconduct KE or its employees or agents;

(ii) the supply, performance or use of any Products; or

(iii) any breach by KE of its obligations under these Terms.

(b) no other term, condition, agreement, warranty, representation or understanding (whether express or implied) in any way binding upon KE, other than these Terms, is made or given by or on behalf of KE.

(c) the Customer is solely responsible for making an assessment that any Product is reasonably fit for the Customer’s intended purpose and required use, and such purpose or required use is in accordance with all applicable laws.

10.3. KE will endeavour to provide Products and any services which it may provide to a Customer with due care and skill but does not warrant that any services will be provided without fault or disruption. To the extent allowed by law, KE excludes all liability to a Customer or anyone else for loss or damage of any kind (however caused or arising) relating in any way to the Website including, but not limited to, loss or damage a Customer might suffer as a result of:

(a) errors, mistakes or inaccuracies on the Website;

(b) a Customer acting, or failing to act, on any information contained on or referred to on the Website and/or any linked website;

(d) any unauthorised access to or use of KE’s secure servers and information of any kind stored on those servers;

(e) any interruption or cessation of transmission to or from the Website;

(f) any computer bugs, viruses, Trojan horses or other harmful code or communications which may be transmitted to or through the Website by any third party; and

(g) the merchantability or fitness for any purpose of any product or service of any website linked to or advertised on the Website. KE does not warrant, endorse, guarantee or assume responsibility for any product or service advertised or offered by a third party through the Website or any linked website or any products or services featured in any banner or other advertising. KE will not be a party to or in any way responsible for monitoring any transaction between a Customer and a third party provider of products and services.

11. Information on this Website

11.1. You agree to make your own enquiries to verify information provided and to assess the suitability of Products before You place a purchase order with KE. KE is not responsible for any typographical, technical, or descriptive errors of products on the Website. If KE becomes aware of the existence of such an error it will do all things reasonably necessary to rectify such an error. To the extent permitted by the Australian Consumer Law, KE will not be liable to any Customer for any loss or damage arising out of a Customer’s reliance upon any typographical, technical, or descriptive errors of products on the Website.

12. Links to third party websites

12.1. The Website may include links to other websites, content or resources. These linked websites, content or resources may be operated by third parties and KE may have no control over the operation of such websites. The existence of these links does not imply that KE endorses the linked website, content or resource. You acknowledge that KE has not reviewed any of these third party websites, content or resources and are not responsible for the material contained therein.

13. Intellectual Property

13.1. The Customer’s purchase of a Product does not confer on the Customer any assignment of any Intellectual Property Rights that subsists in any of the Products or any other materials supplied by KE, and the Customer agrees that it will not assert any rights in, or challenge KE’s title to, those Intellectual Property Rights.

13.2. KE makes no representation or warranty to the Customer of any kind, express or implied that the Products will not infringe any intellectual property rights of a third party.

13.3. The Customer acknowledges that KE retains ownership of all rights, title, interest and goodwill in the Intellectual Property Rights that subsists in any of the Products or any other materials supplied by KE (including user guides, instruction manuals and other documents).

13.4. KE grants to the Customer, and the Customer accepts, a personal non- exclusive licence to use the Intellectual Property Rights that subsists in any of the Products or any other materials supplied by KE (including user guides, instruction manuals and other documents) for the purposes of these Terms.

13.5. The Customer shall not be permitted to assign, transfer or sub-licence any of the rights granted to it by KE to any related party or any unrelated third party without the express consent in writing of KE. KE may withhold such consent in its absolute discretion or may grant consent on such terms as it considers fit.

13.6. The Customer shall not re-publish, transfer, copy, reproduce or post on the internet any of KE’s materials without KE’s prior written consent.

13.7. In addition to any other remedies available to KE under these Terms or otherwise, any unauthorised use, alteration, modification, reproduction, publication, disclosure or transfer of the Intellectual Property Rights will entitle KE to any available statutory or equitable remedy against the Customer.

13.8. The copyright in the Website, copy, images, logos, indicia, text, content, and unique method of showcasing products is owned by KE. The domain name www.KE.com.au or any of the trademarks, logos or other material in which intellectual property rights subsist may not be used in advertising or publicity pertaining to distribution of this information without KE’s prior written consent.

13.9. Trade marks used on the Website which are owned by third parties are used with express permission and remain the intellectual property of the third party.

13.10. You may not modify or copy the layout or appearance of the Website nor any computer software or code contained in the Website. You may not decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to the Website.

13.11. If You correspond or otherwise communicate with KE, You grant to KE an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, display and distribute the content of your correspondence or communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on the Website and developing your ideas and suggestions for improved products or services KE provides.

14. Colours & Images

14.1. KE has endeavoured to display as accurately as possible the colours of the Products shown on the Website. However, because the colours You see will depend on your monitor, KE does not guarantee that your monitor’s display of any colour will be accurate.

14.2. Images contained on the Website are for illustration purposes only.

15. Transfer and Assignment

15.1. In the event that KE merges, sells or otherwise undergoes a change control of its business or the Website to a third-party, it reserves the right, without giving notice or seeking consent, to transfer or assign the personal information, content and rights that it has collected from You and any agreements between You and KE.

16. Privacy and personal information

16.1. KE does not collect personal information if You only browse this Website.

16.2. KE’s computer server may record details about any computer which is used to access the Website (such as the IP address, operating system and browser type), the date and time of access, and details of the information downloaded.

16.3. When KE does collect personal information for the purposes of considering a Credit Application or a Customer’s order, its usual practice is to collect this information directly from the Customer. Such information will be collected via the placement of an order for a Product. Personal information may include a Customer’s name, postal address, telephone number and email address.

16.4. A Customer’s personal information will only be used for the purposes for which You provide it and for KE internal management purposes. You agree to KE using your email address to send You messages concerning your any orders You place and information about the Products. If You would prefer not to receive promotional or other material from us, please advise KE accordingly.

16.5. KE will not provide any Customer information to government agencies, organisations or anyone else unless:

(a) you have consented to KE providing such information;

(b) KE has notified You that it will be providing your information;

(d) the provision of your information will prevent or obviate a serious and imminent threat to a person’s life or health; or

(e) the disclosure is reasonably necessary for law enforcement.

16.6. You may request that KE remove your personal information from its database by emailing KE or using the contact form on the Website.

16.7. Pursuant to the Privacy Act You have a right to request access to your personal information held by KE. You may do this by sending an email sales@kitchenexpress.com.au

17. Indemnity

17.1. You will at all times indemnify, and agree to keep indemnified, KE and its directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by You or by KE arising from any claim, demand, suit, action or proceeding by any person against You or against KE where such loss or liability arose out of, in connection with or in respect of your conduct, or breach of these Terms, including any costs of enforcement.

18. Waiver

18.1. If KE does not exercise or enforce any right or provision under this agreement, it will not constitute a waiver of such right or provision. Any waiver of any provision under this agreement will only be effective if it is in writing and signed by KE.

19. Force majeure

19.1. If the performance of KE’s obligations under these Terms is prevented, restricted or affected by force majeure including strike, lock out, raw material shortage, breakdown of plant, transport or equipment or any other cause beyond the reasonable control of KE, KE will not be liable for any loss or damage suffered by the Customer or any other person and KE will endeavour to give the Customer written notice if the force majeure event has continued unabated for thirty (30) days.

20. Applicable law

20.1. These Terms and any agreement between KE and a Customer will be governed by and interpreted in accordance with the laws of Victoria, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of the State of Victoria, Australia.

20.2. If any part of this agreement is found to be void, unlawful or unenforceable then that part will be deemed to be severable from the balance of these Terms or any agreement between KE and its Customers the severed part will not affect the validity and enforceability of any remaining provisions.